FAQ
Questions about plumbing, answered plainly
The questions people ask when something goes wrong with the water.
Hours and booking
Calling, the form and the service area.
Are you open at night and on weekends?
Yes. The Google profile lists the business as open 24 hours, 7 days a week. Call (561) 979-4616 at any hour.
Can I use the form instead of calling?
Yes. The form is open at any hour and we call you back on the number you leave. If water is running, call.
Which towns do you serve?
Haverhill and the towns within about 10 miles of it in Palm Beach County. The service area page lists them.
Is there a shop I can visit?
No. This is a service-area business: we come to you.
Who does the work?
Work performed under Florida plumbing contractor license CFC1433655.
Emergencies
What to do in the first minutes.
What should I do if a pipe bursts?
Shut off the water at the main valve, keep power off near standing water, move valuables out of the wet area and call.
Where is my main water valve?
Usually near where the water line enters the house, at the water meter or on an outside wall. Finding it before you need it saves time.
Is a sewage backup an emergency?
Yes. Wastewater in the house is a health risk and can damage floors and walls. Stop using water and call.
Is a leaking water heater an emergency?
A leaking tank is. Shut off the cold water and the power or gas, then call.
What if I am not sure it is an emergency?
Call and describe it. That is what the phone is for.
Pipes and drains
Leaks, clogs and the main line.
How do I know if I have a hidden leak?
Close every fixture and watch the water meter. If the dial or the leak indicator keeps moving, water is escaping somewhere.
Why does my drain keep clogging?
A clog that returns usually has a cause further down the line: a partial blockage, a sagging pipe or roots. The plumber can look for it.
Is drain cleaner safe to use?
Chemical cleaners can damage older pipes and are a hazard to whoever opens the trap next. A plunger is a safer first step.
What are wipes doing to my drains?
Wipes labeled flushable often do not break down like toilet paper and are a common cause of blockages.
Where is my sewer cleanout?
Usually a capped pipe near the house at ground level. Check the side walls and the front of the house.
Heaters and fixtures
Water heaters, toilets and faucets.
Repair or replace a water heater?
A leaking tank needs replacing. A heater that has stopped heating can often be repaired. The plumber can tell which you have.
How long does a tank water heater last?
Commonly around a decade, sometimes longer. The age is printed on the label.
Why does my toilet keep running?
Most often the flapper no longer seals or the fill valve is set too high. Both are small parts.
Is a dripping faucet worth fixing?
Yes. A drip wastes water and can stain a sink. The cause is usually a worn washer, cartridge or seal.
What does a leak detection visit involve?
Narrowing down where the water is escaping, starting with the meter, before any wall or floor is opened.
Did not find your question?
Call or send the form and ask. The phone is answered at every hour.